Question 1

How do I book a transfer?

Accepted Answer

You can book a transfer using our online booking form on the homepage. Simply enter your pickup and dropoff locations, date, time, and passenger details. You will see available vehicles and pricing instantly.

Question 2

What happens if my flight is delayed?

Accepted Answer

We track all flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra cost. You do not need to contact us — we monitor your flight and will be there when you land.

Question 3

How will I find my driver at the airport?

Accepted Answer

Your driver will be waiting at the arrivals hall holding a sign with your name (or Ergo logo). They will assist with your luggage and escort you to the vehicle. We also send you the driver's photo and vehicle details before pickup.

Question 4

What vehicles do you offer?

Accepted Answer

We offer Sedans (Mercedes E-Class), Comfort SUVs (Mercedes GLE), Business Vans (Mercedes V-Class), Premium Sedans (Mercedes S-Class), and more. Each vehicle is well-maintained, clean, and equipped with WiFi, AC, and complimentary refreshments.

Question 5

Do you offer corporate accounts?

Accepted Answer

Yes, we offer comprehensive corporate travel solutions including dedicated account management, monthly invoicing, priority booking, and travel analytics. Contact our corporate team for more information.

Question 6

What is your cancellation policy?

Accepted Answer

You can cancel or modify your booking free of charge up to 4 hours before the scheduled pickup time. Cancellations within 4 hours may incur a fee. Please see our full terms and conditions for details.

Question 7

How much does a transfer cost?

Accepted Answer

Our pricing is fixed and transparent. The price depends on the distance, vehicle category, and number of passengers. You will see the exact price before confirming your booking. No hidden fees or surge pricing.

Question 8

Do you operate outside Accra?

Accepted Answer

Yes, we provide services across Ghana including Accra, Tema, Kumasi, Cape Coast, Takoradi, and more. We also offer inter-city transfers for longer journeys.

Frequently Asked Questions

Frequently Asked Questions