Privacy Policy

Information You Provide

• Account & Booking: Name, email, phone, pickup/dropoff locations, flight details, travel dates, passenger count, luggage info, and special requests.
• Corporate Details: Company name, billing address, tax ID, and authorized employee information.
• Partner Program: Business name, contact details, commission preferences, and payment information.
• Communications: Records of emails, WhatsApp messages, phone calls, and support tickets.

Information Collected Automatically

• Device & Usage: IP address, browser type, operating system, referring URLs, pages viewed, and visit timestamps.
• Location: Approximate location data to suggest nearby pickup points (with your consent).
• Cookies: Essential cookies for website functionality. Analytics used only with consent.

• Provide Services: Process bookings, coordinate with your chauffeur, send confirmations, and handle modifications.
• Improve Our Platform: Analyze usage patterns, optimize booking flow, and develop new features.
• Communicate: Send booking receipts, service updates, and respond to inquiries. With consent, share promotional offers.
• Legal Compliance: Fulfill record-keeping, respond to lawful requests, and enforce our Terms & Conditions.

We use a minimal set of cookies to ensure our website works reliably:

Manage your preferences via our cookie consent banner. Essential cookies cannot be disabled.

We keep your data only as long as needed:

• Booking records: 3 years after the booking date (accounting & legal)
• Support communications: 2 years
• Partner accounts: Duration of partnership plus 3 years

You can request deletion at any time. We will honor your request unless we are legally required to retain certain records.

• Encryption: All data transmitted via TLS 1.2+ (HTTPS)
• Access controls: Role-based permissions for administrative systems
• Monitoring: Regular security assessments and vulnerability scanning
• Staff: Employee access limited to a need-to-know basis

While we implement industry-standard protections, no system is 100% secure. We continuously review and improve our security practices.

Under Ghana's Data Protection Act (Act 843) and applicable international laws, you have full control over your personal data:

To exercise any of these rights, email us at info@ergonexusltd.com. We respond within 30 days.

Have questions, concerns, or requests? Our team is ready to help.

Data Controller: Ergo Nexus Ltd · Accra, Ghana · Last Updated: June 2026